Dear members of the public,
We request that if you are experiencing any cold/flu-like symptoms which may include fever, coughing, sore throat, fatigue, shortness of breath that you DO NOT attend the practice.
At Klint, the safety and well-being of our clients, staff and community are of utmost importance and we are closely monitoring the Coronavirus (COVID-19) pandemic.
As of this moment, the Australian Federal Government and the health minister Greg Hunt has encouraged health services like physiotherapy practices to remain open. While the Stage 3 restrictions are in place and people are told to self-isolate, the Directions from the Deputy Chief Health Officer has clarified that health services such as ours are excempt from the Stay at Home Directions. Therefore you are still allowed to attend physiotherapy appointments in person at our clinic.
We are aware that on the 24 May 2020, the Victorian Government has announced staged easing of restrictions on the 1 June and 22nd June 2020, which will be updated according to medical advice along the way. These announcements are found here.
Currently we are not offering indoor gym or pool consultations and this will continue into June 2020 despite the easing of restrictions. We will continue to maintain our many control measures relating to Infection Control standards, policies and procedures. These include:
For a full list of control measures, please contact us. Lastly as a reminder to all, the Victorian Government Department of Health & Human Services website provides relevant education & most up to date public information on the coronavirus outbreak in Victoria.
At Klint, prior to this pandemic we have already been offering telehealth services to our interstate, rural and regional clients who seek our neurological expertise and special interest in their conditions. This is in addition to our in person, face to face consultations (clinic and home visits) that are currently still in operation.
Telehealth is the use of audio, video and data transmission using technology to provide health services in real time. This can be in the form of a telephone call or a video-conference call through a device with an attached camera. This relies on the use of a stable internet connection.
During this time we will be offering all clients the option of taking their neurological physiotherapy services online to our secure and encrypted telehealth platform that is compliant with Australian privacy regulations and standards.
For your peace of mind, our registration and insurance covers telehealth; and all our therapists have been approved by our clinical governance team to provide telehealth consultations, after receiving the appropriate training in risk management and treatment through this avenue.
In actual fact, much of what we do involves critical thinking based on what you tell us, what we can see and what we try with you in real time. Physical touch is not the determinant of an effective treatment session - and you may be pleasantly surprised how effective it can be for most situations and conditions.
Our commitment to you is that we will be able to offer you the value and outcomes you have come to expect from us and help you discover new yet effective ways of working with us remotely.
At Klint, our experience in this area has allowed us to streamline the process to the tee. Many of our senior clinicians have handled a range of tricky presentations remotely and we are able to empower and coach you through what you need to look, do and plan for.
Once we get all the pre-consult details done, all you need to do is click on a telehealth link and you're on! No download required.
If you are an existing client, speak with your treating therapist to determine if you are suitable for telehealth.
If you are a new client and if you have further doubt, you can ask to speak to a senior therapist to schedule a free 15 minute obligation free phone call to discuss your issue and work out your best options.
For more information on Telehealth, please go to our dedicated page here which includes Frequently Asked Questions.
Alternatively, speak with one of our friendly receptionists on (03) 9555 2273 or email us at firstname.lastname@example.org for more information.
We want you to know that you can continue to rely on us during this difficult time. So the next time we have the privilege of welcoming you into our practice, you can be assured that our commitment to your health and wellbeing remains our highest priority.
Keegan Bow and the team at Klint